OpenAI Launches Dots: Enterprise-Grade Agents With Consumer Capabilities
AI-generated image · Bay Street Wire
The new agent platform targets high-tier users with a virtual machine capable of operating B2B software, though early testing shows friction in personal workflows.
OpenAI has released a new agent platform called Dots, which, as The Verge first reported, is business software designed to operate other software. While the agents feature anthropomorphic avatars and customizable names, the platform is positioned as a workplace tool rather than a personal shopper.
Dots operate via a virtual machine that provides immediate access to applications such as GIMP and Blender. Users can also grant the agent access to their own computers through the ChatGPT desktop app or interact with the agent via voice calls. OpenAI is currently limiting access to its highest-tier users, including those on the $100-per-month Pro account.
Despite the enterprise focus, OpenAI claims Dots "can do nearly anything" using its cloud computer. However, hands-on testing by The Verge revealed significant hurdles in executing complex tasks. In one instance, the agent failed to bypass a "human check" during an internet service provider installation, requiring the user to manually perform a mouse-hold action. Additionally, the agent lacked a streamlined Stripe integration to save credit card information, and in one case, required the user to manually input bank account details into the virtual browser.
Further testing showed inconsistent results compared to competitors. While the agent from Instinct successfully located a free trial for a coworking space, Dot failed to find the option and instead attempted to sign the user up for a $35 day pass.